People have been using Hotmail for a very long time. As it was the first webmail service provider that offered the facility of free email. However, it is now a part of Microsoft and can also be called Outlook.
Due to shifting the data, there are times when users face the issue of Hotmail not working. In this case, you will find this article very helpful. You can know the reasons for it not working and ways to solve them below.
Reasons Why Hotmail is not working on iPhone or Android
The first thing could be the poor internet connection that stops Hotmail from working properly on your device.
You may be using the wrong login credentials to get into your Hotmail account.
There may be too many cookies and caches stored in the browser you are using to run Hotmail.
You may be using an outdated version of the web browser that hinders Hotmail's functioning.
There may be a chance whether a virus attacks your mail or device.
There may be some software issues on your mobile as all version does not support all the features of an application.
What can you do to fix Hotmail not working Issue?
To fix the issue of Hotmail not working on iPhone or Android, you need to follow the steps given below:
You need to check the login credentials you are using to log in to your Hotmail account.
Check if your account is supported on the app or not. If your account type is not among Hotmail, Live, MSN, Microsoft 365, and exchange servers, you need to contact the customer support of Hotmail.
Make sure that your account is added to the app. If it is still not working on your device, you can follow the steps given below:
1. Open the Hotmail app on your iPhone or Android device.
2. Now open the Settings and select the Hotmail account.
3. Locate the Remove Account on the list and click on it.
4. Select the device you want the account removed if you have logged in to your account on multiple devices.
5. Then you can re-add the account by clicking on Add Account button.
Check the internet connection and make sure that the browser is updated.
If you are using the wrong login credentials to get into your account, you need to follow the steps below to recover your password.
1. Get on the account recovery page of Hotmail at first.
2. Now enter the login email and click on the Forgot Password button.
3. After that, you need to verify the CAPTCHA and click on the Next button.
4. Then you need to choose the recovery option and request Hotmail to send you the recovery code.
5. Enter the code you received in your email or mobile number in the box given.
6. Click on continue and reset your password by following the on-screen instructions.
If you have forgotten the email, you need to click on the Forgot Email option and follow the given instructions.
These are the steps you can follow if you face the issue of Hotmail Not working on Android or iPhone. You can also check the support page of Hotmail to see the solution. You can contact the customer representative of Hotmail with the help of the Microsoft support page as well.
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